Frequently Asked Questions

ChillMate products are mostly made from 18/8 304 stainless steel and all other small parts are made from higher quality raw materials than the "standard" supply on the market.  Our raw materials are sourced from all over the world and imported and sent to our moulding factories.
It is recommended not to put any vacuum product in a dishwasher as this could shorten or affect the life of the product.

There are a number of ways you can clean your ChillMate products.  
1. Wash in warm soapy water with a mild detergent and rinse off with hot water making sure all detergent has been removed.
2. Soaking in hot water and baking soda for about 1hr.
3. Lemon juice and salt mixture will help getting rid of some stains on stainless steel products. Simply rub the mixture on the stainless steel surface, let it sit for 15min then scrub with a soft scrubber or an Aluminum Scrubber if needed.

ChillMate products are made in China under the strict management and control of our own team.  Our main brand ECOtanka has been designing, manufacturing and managing quality controls in China since 2005 with a full supply chain management system in place. 

Some parts are only formed and assembled in China while we buy raw materials from all over the world to give you the best quality.  

Yes.  We provide 3 different levels for customization of customer's brands.  Check out our Services: